Returns & Refunds Policy – Moody Muffins

Last updated: April 2026

At Moody Muffins, each item is made with care
Many of our products are made to order, so our returns policy is slightly different from standard retail.

 

Made-to-order items

As our products are printed especially for you:

• We do not accept returns or exchanges for change of mind
• This includes ordering the wrong size, colour, or design

Please check product details carefully before placing your order.

 

Damaged, faulty or incorrect items

If your item arrives:

• Damaged
• Faulty
• Incorrect

Please contact us within 14 days of delivery at:
hello@moodymuffins.co.uk

Include:

• Your order number
• A description of the issue
• Clear photos of the item

We will review this and offer a replacement or refund where appropriate.

 

Delivery issues

If your order has not arrived within the expected timeframe:

• Please contact us and we will look into it for you
• We are not responsible for delays caused by postal or courier services, but we will always try to help resolve the issue

 

Order changes & cancellations

Because items are made to order:

• Orders can only be changed or cancelled within a short time after placing the order
• Once production has started, we are unable to make changes

 

Refunds

Where a refund is agreed:

• Refunds will be issued to your original payment method
• Please allow a few working days for the refund to appear, depending on your bank

 

Non-returnable items

We do not accept returns for:

• Change of mind
• Incorrect size or colour selected
• Minor differences in colour due to screen settings

 

Our promise

We want you to love your Moody Muffins order. If something isn’t right, we will always do our best to make it right — fairly and kindly.

 

Contact us

For any issues, please contact:
hello@moodymuffins.co.uk

 

“Made just for you, Please check details carefully as we can’t accept returns for change of mind.”