Terms & Conditions – Moody Muffins

Last updated: April 2026

Welcome to Moody Muffins
By using our website or placing an order, you agree to the terms below. We’ve kept things simple, clear and fair.

 

About us

Moody Muffins is a UK-based brand creating thoughtful products designed to support emotions and wellbeing.

 

Orders

When you place an order with us:

• You confirm that all details provided are accurate
• All orders are subject to availability
• We may occasionally need to cancel an order (for example, due to stock or pricing errors). If this happens, you will receive a full refund

 

Pricing & payment

• All prices are shown in GBP (£)
• Payment is taken at checkout
• Prices may change at any time, but this will not affect orders already placed

 

Delivery

• Delivery times are estimates and may vary
• Some items are made to order (print-on-demand), so may take slightly longer to arrive
• We are not responsible for delays caused by postal or courier services

 

Returns & refunds

As many of our products are made to order:

• We do not accept returns for change of mind
• If your item arrives damaged, faulty or incorrect, please contact us within 14 days of delivery
• Where appropriate, we will offer a replacement or refund

We will always do our best to put things right

 

Product information

We aim to ensure:

• All descriptions and images are accurate
• Colours may vary slightly depending on your screen or device

 

Emotional wellbeing content

Moody Muffins products and content are created to offer comfort and support, but:

• They are not a substitute for professional or medical advice
• If you are struggling, we encourage you to seek support from a qualified professional or organisations such as Mind

 

Contact

If you contact us at hello@moodymuffins.co.uk, we will respond as soon as possible.

 

Privacy

Your personal information is handled in line with our Privacy Policy.

 

Liability

We aim to provide a positive experience, however:

• We are not responsible for indirect or unexpected losses
• Our total liability will not exceed the value of your order

 

Changes to these terms

We may update these Terms & Conditions from time to time. The latest version will always be available on our website.

 

Final note

Moody Muffins is built on kindness, honesty and support — and we aim to reflect that in everything we do